Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please send your purchase back to the address that our CS team provided to you on email.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at floatiesshop@yahoo.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to our CS Team at floatiesshop@yahoo.com together with defect description and photo. Our CS Team will review and confirm to you with address that you should send your item to. Please don’t send back item to address listed at shipping label.
Shipping returns
To return your product, you should mail your product to address that our CS Team provided in email.
You will be responsible to pay for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Processing time for your order is within 3 working days, then we will upload your parcel track number to the system, then you can track your order at Track Your Order page with your order number.
Estimated shipping time depends on your country:
North America : Around 20-30 days
Europe : Around 25-35 days
Asia : Around 15-25 days.
Expedite Shipping is available under request, please send your request to our CS Team at floatiesshop@yahoo.com. Our CS Team will review your request and advise shipping charge to you by email. Once expedite shipping charge is confirmed from you, our CS Team will send you shipping charge invoice through Paypal, you can arrange payment by Paypal/Visa/Master/American Express. After we received expedite shipping charge, we will arrange shipment for you and upload tracking number to your order.
Need help?
Contact us at floatiesshop@yahoo.com for questions related to refunds and returns.